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Text/SMS permissions

Staff accounts must specifically be given permission to send text messages by entering a number of ‘Maximum message recipients’ under the text message settings in the account. The number is the maximum number of text messages the user can send in one go.

Staff only see the ‘New text message’ link in the main menu if they have a number saved in this field. Note that text messages do not require approval whatever the staff role, as they are usually considered to be of some urgency, so you should bear this in mind when applying texting permissions.

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